City of Highland pet licensing
Frequently asked questions
HELP DESK
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LICENSING OPTIONS, DATES, AND LOCATIONS
How old does my pet need to be for me to license them?
All pets over the age of 4 months are required to be licensed.
When does my pet's license expire?
Licenses expire at the end of the 1 year term unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time a pet's rabies is expired. If you provide new proof of rabies expiration extending beyond the original term selected prior to the license expiration date, your pet's license may be extended to the full term originally selected.
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
Why does my pet's license expire on their rabies vaccination expiration date?
As per California State law, a pet license may not be valid at anytime a pet's rabies vaccination is expired.
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Where can I license in person?
You may license in person at located at 27215 Base Line , Highland, CA 92346.
What is the refund policy on licenses?
No refunds are provided on licenses purchased regardless of circumstances.
When does my pet's temporary license expire?
Temporary licenses expire after 60 days. To convert a temporary license into a full license you must provide new proof of rabies vaccination prior to the temporary license expiration date. If the newly provided rabies expiration date falls prior to the term end, the new license expiration date will be the same as the rabies vaccination expiration date.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street (e.g., type St instead of Street.) You may contact DocuPet Customer Care directly for assistance if you believe you reside within the licensing jurisdiction but your address is not being accepted by the system.
FEES AND FINES
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 30 days of the original expiration date.
What is the senior citizen age requirement?
Those aged 65 and older may qualify for a senior citizen rate. Your pet must be spayed/neutered to receive the senior rate.
My pet qualifies for the service animal rate. What do I do?
Please visit the Highland City Administration in person if you are qualifying for this rate for the first time. They are located at 27215 Base Line , Highland, CA 92346. Once the team there verifies your designation you will be able to renew online in future years.
I qualify for the veteran or disability rates. What do I do?
You will need to complete the required paperwork and visit the Highland City Administration in person to qualify for the associated discount
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 30 days of the original expiration date.
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
ACCOUNT UPDATES
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
TAGS
How do I receive my tag if I don't have a current address?
Please visit the Highland City Administration in person located at 27215 Base Line , Highland, CA 92346., and they will be able to assist you.
Will my pet receive a new free tag with every order?
No, each pet will only receive one free tag with their first license via DocuPet. This tag doesn’t expire. If you’ve already received a DocuPet tag, your furry friend is good to go! If you’d like a new tag, you can purchase a standard replacement tag or a new designer tag during the license order process or in our store.
CITY INFORMATION AND CITY ORDINANCES
Is there a limit to the number of pets I'm allowed to have?
You are allowed for a maximum of 4 of dogs per dwelling. If you surpass this number please contact the City of Highland (909) 864-6861, as extensions are permitted in particular circumstances.
What species are required to be licensed?
The following species are required to be licensed: Dogs
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with San Bernardino County Animal Care at 1-800-472-5609.
DOCUMENT SUBMISSION
Can I still license my pet if I don’t have the required documentation?
Yes! A temporary license can be issued while you gather your documents. Just follow one of the licensing methods listed above to get started. Please note that proof must be submitted before the temporary license expires, otherwise a new license will need to be purchased.
My pet is spay/neuter exempt, what do I do?
You will need to complete the required paperwork and visit the Highland City Administration in person to qualify for a spay/neuter exemption.
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
My pet is rabies exempt, what do I do?
You will need to complete the required paperwork and visit the Highland City Administration in person to qualify for a rabies exemption.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license. A 60 day temporary license may be issued if you do not have rabies proof at the time of licensing. Proof of spay/neuter is required to receive the discounted altered rates.

